Frequently asked questions
Can't find what you are looking for? Please contact us.
What is The Computer Market?
The Computer Market is a New Zealand-based online store specialising in refurbished, ex-lease IT equipment, including laptops, desktops, monitors, servers, and accessories. All devices are sourced through professional IT asset recovery and graded refurbishment processes.
What does “refurbished” or “ex-lease” mean?
Refurbished (or ex-lease) devices are previously used business-grade equipment that has been:
- Securely decommissioned
- Fully tested and cleaned
- Professionally refurbished
These devices typically come from corporate environments and are known for higher build quality than consumer devices.
Are your products tested before sale?
Yes. All devices are:
- Tested by qualified technicians
- Data wiped securely
- Checked for functionality
Only working and verified equipment is listed for sale.
Do products come with an operating system?
Some products may not include an operating system unless specified.
Always check the product description before purchasing.
Why are your prices cheaper than new devices?
Because we sell refurbished corporate IT equipment, you get:
- Business-grade quality
- Lower cost than new
- Excellent value for money
Why buy from The Computer Market vs other retailers?
- Better value
- Business-grade quality
- NZ-based support
- Sustainability focus
Are cosmetic imperfections normal?
Yes, minor wear (e.g. scratches) may be present, but functionality is fully tested.
Are cosmetic imperfections normal?
Yes, minor wear (e.g. scratches) may be present, but functionality is fully tested.
What is The Computer Market?
All orders are shipped from our local warehouse in Auckland, New Zealand.
How long does shipping take?
- Orders are typically processed within 1–2 business days
- Delivery times vary depending on location
Do you offer NZ-wide shipping?
Yes, we ship nationwide across New Zealand.
Can I pick up my order?
Yes, pickup is available from our Auckland warehouse in Dairy Flat (when applicable).
Do your products come with a warranty?
Yes. Most products come with a 90-day “Return to Base” warranty as standard.
Can I extend the warranty?
Yes, optional extended warranties (e.g. 12 months)are available for purchase.
What does “Return to Base” mean?
If an issue arises:
- You return the item to us via our RMA process
- We asses and will repair, replace, or offer a refund
What is your return policy?
Returns are accepted in accordance with our Refund Policy, subject to conditions such as:
- Product condition
- Fault verification
- Timeframe
What payment methods do you accept?
We accept:
- Credit & Debit cards
- AfterPay (Buy Now Pay Later)
- Apple Pay / Google Pay
- PayPal
- Shop Pay
All payments are processed via secure encrypted checkout systems.
Is it safe to buy from your website?
Yes, our store uses secure payment gateways and encryption to protect your data.
Why is stock so limited?
Because we sell ex-lease and refurbished equipment, stock is:
- Limited
- Unique
- Often one-off items
Once it’s gone, it’s gone.
Can I request specific products?
Yes, for bulk or specific requirements, you can contact us and we’ll source equipment through our ITAD network.
Do you offer bulk pricing?
Yes, we provide:
- Bulk purchase options
- Business pricing
- Custom sourcing
Do you work with businesses?
Absolutely. We support:
- SMEs
- Corporate clients
- Schools & Universities
- Government organisations
How does buying from you support sustainability?
By purchasing refurbished IT, you:
- Reduce e-waste
- Extend device life cycles
- Support a circular economy
The Computer Market gives technology a second life instead of landfill.
How can I contact you?
You can reach us via:
- Email: sales@thecomputermarket.co.nz
- Phone: 09 972 0736